Privacy Policy

SubForTennis ("we", "us") operates subfortennis.com and the SubForTennis app. Questions about this policy go to support@subfortennis.com.

• Account details — your name, email address, mobile number, password (stored only as a scrambled value) and whether you're a player or a coach.
• Profile details you add — your NTRP level, the times you're usually free, your home zip code, how far you'll drive to sub, payment handles you choose to show (Venmo, Cash App, Zelle), and your facility if you're a coach.
• Spots you post — date, start time, length, court name and address, court zip code, the level range you want, price, notes, and who you want texted first.
• Claims — when someone takes a spot through your link, we keep their name and mobile number so you can reach them, even if they never create an account.
• Message records — the date, time and type of each text we send you, so we never text you twice for the same spot.

• To match a posted spot with players at the right level, within the distance they chose, who opted in.
• To send the texts you asked for and to show your spot on a claim link.
• To work out each player's conduct score from sessions completed and any reports.
• To keep the service running: sign-in, support, and spotting abuse or fake spots.

Text alerts are optional and off until you switch them on in your profile.

What you agree to when you opt in: By ticking this box you agree to receive automated text messages from SubForTennis at the mobile number you give us — sub alerts, claim notices and confirmations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of any purchase.

• Types of messages: new spots near you at your level, notice that someone claimed your spot, and a confirmation when you first switch alerts on.
• Frequency: varies with how many spots are posted near you. We don't send marketing blasts.
• Cost: your carrier's message and data rates apply. We don't charge for texts.
• Opting out: reply STOP to any message, or untick "Text me alerts" in your profile. Reply HELP for help. We keep a record of your opt-in and opt-out so we can honour them.
• Not a condition of purchase: you can use SubForTennis without ever opting in to texts.
• Carriers: wireless carriers aren't liable for delayed or undelivered messages, and we don't sell your mobile number to anyone.

We turn the home zip code you give us into an approximate map point (roughly the middle of that five-digit area) to work out how far a court is from you. We never ask for precise location, we don't use your phone's GPS, and we don't show your zip code to other players.

• Other players see your display name, level, conduct score and the spots you post — enough to decide whether to sub for you.
• Someone who opens your claim link sees the spot details and your payment handle. Their name and number come back to you when they claim.
• Our service providers help us run the site: Twilio delivers texts, and our database and hosting provider store the data. They process it for us and don't use it for their own marketing.
• We don't sell your personal information.

We keep your profile while your account is open. Email support@subfortennis.com to correct anything, download what we hold, or close your account — we then delete your profile, your spots and your message records. Spot and claim records needed to settle a payment dispute are kept until that's resolved. You can stop texts any time without closing your account.

Data travels over encrypted connections and access is limited to what the service needs. No method of storage is completely safe, so we can't promise perfect security — tell us straight away at support@subfortennis.com if you think your account is compromised.

SubForTennis is for adults 18 and over who can agree to these terms.

If we change something important, we'll say so in the app and update the date at the top of this page. Keeping your account open after a change means you accept it.

Ask for your data, report a problem, or just get in touch at support@subfortennis.com.